Establishing Enterprise Cybersecurity & Resilience for a Multi-State Services Organization

A large, multi-state facilities services organization with a distributed workforce and growing enterprise IT footprint engaged CyberSherpas to formalize its cybersecurity and business resiliency program.

While the organization had a capable Business Technology team and strong operational leadership, cybersecurity governance, resilience planning, and structured risk management had not been formally established at the enterprise level. Leadership sought to understand their true risk exposure and build a defensible, sustainable cybersecurity and resilience program.

The organization faced significant gaps across cybersecurity governance, resilience planning, and incident readiness:

What are our top enterprise risks? Which business functions are mission critical? How long can we tolerate downtime? How would we respond to a ransomware event? Who is responsible during a crisis?

CyberSherpas delivered five core enterprise resiliency deliverables, along with executive and operational training designed to move the organization from informal contingency thinking to structured resilience management.

1. Enterprise Cybersecurity Risk Assessment

CyberSherpas conducted a comprehensive NIST-aligned risk assessment to identify top enterprise risks, evaluate maturity across Identify, Protect, Detect, Respond, and Recover functions, assess governance and technical controls, and provide executive-level risk scoring and prioritization. This established a formal cybersecurity baseline and measurable starting point.

2. Business Impact Analysis (BIA)

We worked cross-functionally with leadership to identify mission-critical business processes, map technology dependencies, define Recovery Time and Recovery Point Objectives, and quantify operational, financial, and reputational impacts of downtime. This shifted cybersecurity discussions from technical risk to business risk.

3. Business Continuity Plan (BCP)

Based on BIA findings, CyberSherpas developed a structured Business Continuity Plan that defined continuity strategies for critical functions, established escalation and communication protocols, clarified leadership responsibilities, and created documented response procedures.

4. Disaster Recovery Plan (DRP)

CyberSherpas formalized disaster recovery procedures for core infrastructure systems, cloud platforms, data recovery processes, backup validation and restoration testing, and recovery sequencing. Clear accountability and restoration priorities were established.

5. Incident Response Plan (IRP)

We developed a formalized Incident Response Plan that defined incident classification levels, established communication workflows, clarified decision authority, integrated legal, operational, and executive roles, and aligned response with regulatory expectations. This reduced ambiguity during high-pressure events.

6. Training & Tabletop Exercises

Plans were not just documented — they were tested. CyberSherpas conducted executive tabletop exercises, scenario-based ransomware simulations, role clarity exercises, response workflow testing, and lessons-learned reviews. Leadership and operational teams gained confidence in their ability to respond to real-world events.

CyberSherpas delivered more than documents — we built a resilience framework. The organization now operates with measurable cyber maturity benchmarks, documented response playbooks, tested crisis leadership coordination, and a scalable foundation for continued security growth.